The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
L&H Wrap Garage Sydney will provide a refund, replacement or repair in accordance with the manufactures’ Warranty Policy set out in this document. This Policy only sets out the minimum time periods within which L&H Wrap Garage Sydney will offer you a refund, replacement or repair and your rights under the ACL may extend beyond these time periods.
To obtain a refund or any other remedy please visit our store or contact us. You will be required to provide proof of purchase from L&H Wrap Garage Sydney. L&H Wrap Garage Sydney needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault. L&H Wrap Garage Sydney reserves the right to have returned goods assessed within a reasonable time frame by the manufacturer to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.
In most circumstances, faulty goods would have been sold complete with out of the box accessories such as remotes, controllers, power cords, battery chargers and computer connectivity cables. It is a requirement for the fulfilment of refunds, exchanges and replacements that customers have used their best endeavours to return faulty products complete with the out of the box accessories supplied at the time of the original purchase.
L&H Wrap Garage Sydney reserves the right to not provide a remedy in accordance with manufactures’ Warranty Policy where the product has been used predominantly in a commercial or business environment or for commercial or business purposes and L&H Wrap Garage Sydney has not, prior to purchase, expressly advised that the product is designed for that environment or purpose. In such circumstances, you may still have the rights against L&H Wrap Garage Sydney under the ACL.
| Returned Product Status | Policy | Time Limit | Exclusions and other Conditions |
|---|---|---|---|
| Faulty Product with packaging in any condition or packaging discarded | Refer to Minimum Voluntary Warranty Policy Guide. (below) | ||
| Unused & Unopened, packaging in good condition (product not faulty) – eg change of mind. | 100% Refund | 30 Days | Exclude Commercial Sales |
Refund may be available after 30 days if breach of Consumer Guarantees
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced troubleshooting. In many circumstances, the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than L&H Wrap Garage Sydney, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact us for assistance.
The quickest option is to take the faulty product to our store along with your in-store receipt or online tax invoice for proof of purchase. We will assess the item on the spot and provide a suitable remedy.
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